Student Loans Company Makes Enhancements to Online System Following Feedback from Customers

SLC logo
Some fantastic student news for you today as Young Academic has discovered that The Student Loans Company (SLC) has launched improvements to its online customer account system. The changes have been implemented in order to make it more efficient and customer friendly.

These upgrades have been introduced following feedback from SLC customers and students across the United Kingdom and the need to offer a more efficient and modern service.

Customers can now log in to their online account using either their Customer Reference Number (CRN) or the email address that is registered to their account.  Steps have also been taken to make it simpler to retrieve secret answers and passwords.

Lindsay Brown, Digital Product Manager at SLC said: “We have listened to our customers and made these improvements based on their feedback. This will make it an easier process to log in, apply online and manage their accounts and reduce the need to call our contact centre.

“As well as offering a more modern and improved service, these enhancements demonstrate that we listen to the needs of our customers and work to make their suggestions a reality.”

Here are some Top Tips to help customers maintain their online account:

If you don’t know your password, or secret answer you can click on the  “Forgotten your password/secret answer?” links and tell us some basic information to identify your account so that you can reset your password or secret answer. The postcode we ask for to help us identify your account is any that is registered to your account, either your home address or term time address.

When requesting a new password via email you will now receive a web address in the password and secret answer reset emails – not temporary credentials. By accessing this web address you can pick a new password and secret answer.

Keep your email up to date in your account so that you can use it to login (and to recover login details should you ever forget them)

For a step-by-step guide to accessing your account, students can view the FAQs section at

These changes could well see an end to the problems that many students have been encountering when it comes to their Student Loans Company account. To keep up to date with this story and all your other student news articles, why not follow Young Academic on Facebook or even add us to your RSS feed reader?

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