You would have had to have had your head in the sand not to realise that today is A-Level results day and what a dramatic one it has been. As Young Academic reported earlier this morning, the UCAS website has received so many enquiries that its servers crashed under pressure. UCAS have reiterated their message from last week and urged students not to panic.
Despite the problems with the website, Exam Results Helpline advisers are available as we speak and will be taking thousands of calls from students needing clarification of their options following their results. Advisers will be free to talk all the way up to 27th August and can provide free and expert information and advice about your options
Almost 9,000 called the helpline Last year as the UCAS service offered a lifeline to students during the exam results period, this was a 9% increase on the number of calls taken in 2009. Given the fact that the site sensationally crashed earlier today, call volumes are expected to soar.
Supporting schools and colleges, the helpline opens once a year (across the A level, GCSE and Scottish exam results period) to provide free, independent and expert information and advice to students who don’t receive the exam results they expect and more importantly don’t know what to do next.
Delivered and provided by Skills Development Scotland (for students in Scotland) and delivered by UCAS on behalf of the Department for Education (for students in the rest of the UK), the helpline operates during the exam results period – this year, running from 4 – 27 August. The only careers helpline with access to UCAS applicants’ information and higher education qualification details, advice is timely and accurate.
Nick Hynes, Careers Adviser and Exam Results Helpline Adviser comments; “This can be an anxious time for students and their families – will they get the grades they need for university? Do they have a back-up plan just in case? Will their chosen course definitely point them in the right direction career-wise? What about alternatives to further and higher education? Our experienced careers advisers are here to offer professional and impartial advice on what the best choice might be taking into account individual circumstances and goals.”
James Mcgaw, student, called the helpline last year. He says; “Although I was upset when I first received my results, I was determined to get to the best university I possibly could and once I had thoroughly explored my options, it was clear what the right thing to do was. The Exam Results Helpline helped me to look at all the viable possibilities and set my mind at rest that I was making the right decision about my future and choosing the right route for me as an individual.”